Refund and Exchange Policy

At October, we are committed to providing you with high-quality sustainable handmade scarves that reflect our dedication to craftsmanship and eco-friendliness. We want to ensure that you have a seamless shopping experience with us, and to that end, we have outlined our refund and exchange policy below. Please read this policy carefully before making a purchase.
1. Refunds: We will issue a refund if the product is damaged from our end, such as manufacturing defects or errors in customization. In such cases, we will gladly refund the full purchase price, including shipping costs, upon receiving the returned item. Here's how the refund process works:
• Contact our customer support team at connect@octoberstore.uk within 7 days of receiving the damaged or faulty product.
• Provide clear photographs of the damaged or spoilt product and a description of the issue. This will help us assess the problem and expedite the process.
• Once your request is approved, we will provide instructions for returning the product. Please return the item within 15 days of receiving the approval.
• Upon receiving the returned item, we will inspect it to confirm the damage from our end. If the damage is confirmed, we will initiate a refund to your original payment method.
• Refunds may take up to 10 working days to process, depending on your payment method and your financial institution.
2. Exchanges: We understand that sometimes you might need a different size, colour or design for your scarf. We offer an exchange within 7 days of delivery. To request an exchange, follow these steps:
• Contact our customer support team at connect@octoberstore.uk within 7 days of receiving your order.
• State the reason for the exchange and specify the desired replacement size, design, or colour.
• Once your request is approved, we will provide instructions for returning the original item. Please return the item within 10 days of receiving the approval.
• After receiving the returned item, we will send you the replacement product as per your request. If the requested item is out of stock, we will offer alternatives or issue a refund.
3. Customized Products: Please note that we do not accept returns or exchanges for customized products as these items are tailored specifically to your preferences.
Important Notes:
• To be eligible for a refund or exchange, the item must be in its original condition with all tags and labels intact.
• Shipping charges for returns and exchanges are the customer's responsibility, except in cases of damage from our end.
• We reserve the right to refuse any returns or exchanges that do not meet our policy guidelines.
If you have any questions or need assistance, please feel free to contact our customer support team at connect@octoberstore.uk