Refund & Exchange Policy

At October, we craft high-quality, sustainable handmade scarves and want you to enjoy a seamless shopping experience. Please read our policy before purchasing.

1. Refunds:
We offer full refunds for damaged or faulty products from our side, including shipping. To request a refund:

• Contact us at connect@octoberstore.uk within 7 days of delivery with photos and a description of the issue.
• Return the approved item within 15 days.
• Refunds will be processed to your original payment method within 10 working days after inspection.

2. Exchanges:
Exchanges are available within 7 days of delivery for different sizes, colors, or designs. To request an exchange:

• Email connect@octoberstore.uk with your reason and desired replacement.
• Return the approved item within 10 days.
• We will send your replacement or offer alternatives if the item is out of stock.

3. Customized Products:
Customized items cannot be returned or exchanged as they are made just for you.

Important Notes:

• Items must be in original packaging with tags intact.
• Return shipping is the customer’s responsibility, except for products damaged from our end.
• We may refuse returns or exchanges that don’t meet these guidelines.

All international orders are non-refundable. 
All Custom Duties/Charges Shall Be Borne by the Customer

For any questions, contact us at connect@octoberstore.uk